Privacy Policy myan88 — Data Protection & Your Information Security

1 Introduction & myan88's Privacy Commitment

Welcome to the myan88 Privacy Policy page. We understand that privacy and personal data protection are matters of great importance to every user, especially in today's increasingly digital world. As an online entertainment platform trusted by over 500,000 Malaysian users, myan88 takes this responsibility with utmost seriousness.

This Privacy Policy details how myan88 ("we", "Platform") collects, stores, uses, protects, and in certain circumstances, shares your personal information ("Member", "you") when you use our services — encompassing the website, mobile app, and all associated communication channels.

By registering an account or using any part of the myan88 platform, you are deemed to have read and understood this Privacy Policy. We encourage you to read this document carefully so you fully understand your rights and how we protect your information.

2 Information We Collect

Myan88 collects several categories of personal information from members to enable us to provide services that are safe, efficient, and relevant. This information is divided into several main types:

A. Information You Provide Directly

• Registration Information: Full name, date of birth, phone number, email address, and the username you choose when registering your account.
• KYC Verification Documents: Copies of your identity card, passport, or other official documents required for the identity verification process.
• Financial Information: Bank account or e-wallet details registered for deposit and withdrawal purposes (account number, account holder name).
• Communications: Live Chat conversation records, support emails, and any feedback you submit to the myan88 team.

B. Automatically Collected Information

• Technical Data: IP address, device type, operating system, browser type, screen resolution, and other relevant technical information.
• Platform Activity Data: Login history, session duration, games played, total wagering amounts, wins, and transaction records.
• Location Data: General location information based on your IP address for geographic verification and legal compliance purposes.
• Cookie Data: Information collected through cookies and tracking technologies as further described in Section 6.

3 How We Use Your Information

All information collected by myan88 is used for clear and lawful purposes. We do not use your data for purposes not stated in this Privacy Policy without prior notice.

• Account Management: Processing registrations, verifying identities, managing logins, and ensuring your account security at all times.
• Financial Transaction Processing: Handling deposits via FPX and DuitNow, processing withdrawals to your bank account, and maintaining accurate transaction records.
• Customer Support: Providing effective support via 24/7 Live Chat, resolving disputes, and responding to your enquiries promptly and accurately.
• Fraud Prevention & Security: Monitoring suspicious activity, preventing unauthorised access, and protecting the platform from illegal activities including money laundering.
• Legal Compliance: Fulfilling the reporting and compliance requirements set by the relevant regulatory authorities.
• Service Improvement: Analysing usage patterns in aggregate to enhance the user experience, optimise platform performance, and develop improved new features.
• Marketing Communications (with consent): Sending information about promotions, bonus offers, and platform updates to members who have given their consent.
• VIP & Rewards Program: Managing loyalty programme eligibility, calculating reward points, and delivering VIP benefits appropriate to your membership tier.

4 Data Sharing & Disclosure

Myan88 understands that your trust depends on how we manage the information you share with us. We only share personal data in very limited situations and with adequate safeguards:

Trusted Service Providers

Myan88 works with authorised third-party service providers to operate the platform. This includes payment service providers (such as FPX and DuitNow processors), internationally licensed game providers, and technical infrastructure services. All these providers are bound by strict confidentiality agreements and are only permitted to process data in accordance with myan88's instructions.

Legal Requirements & Authorities

Myan88 will disclose members' personal information to the relevant authorities when required by law, court order, or legitimate compliance obligations. This includes investigations into financial crime, fraud, or money laundering. We will notify you of any such disclosure unless prohibited by law.

What We Do NOT Do

• Does not sell members' personal data to any party for commercial purposes.
• Does not share members' financial information with marketing parties or advertisers.
• Does not disclose account passwords or sensitive account details to any party.
• Does not transfer personal data to countries without adequate data protection standards without appropriate safeguards.

5 Data Security & Encryption

Data security is myan88's highest priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains fully protected at all times.

• 256-bit SSL Encryption: All communications between your device and myan88 servers are protected by 256-bit SSL/TLS encryption protocols, making your data unreadable to unauthorised parties.
• Hashed Password Storage: Member passwords are stored in hashed form using modern cryptographic algorithms — this means even myan88 staff cannot view your password.
• Two-Factor Authentication: myan88 supports two-factor authentication (2FA) for an additional layer of security during login.
• 24/7 Security Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or unauthorised access attempts.
• Regular Security Audits: The myan88 platform undergoes regular security audits by independent third parties to ensure data protection standards are consistently maintained at the highest level.
• Internal Access Controls: Access to member personal data within myan88 staff is restricted on a need-to-know basis, with all access logged and monitored.

6 Cookies & Tracking Technologies

Myan88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and help us understand how members interact with our platform.

Types of Cookies We Use:

• Essential Cookies (Strictly Necessary): Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled as they are critical to platform operation.
• Performance & Analytics Cookies: Helping us understand how users interact with the platform — which pages are most visited, time spent, and any technical errors encountered. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Storing your personal preferences such as language, display settings, and login information you have permitted us to remember.
• Marketing Cookies (with consent): Used to display ads and promotions relevant to your interests. You may opt out of these cookies.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the myan88 platform. For more information on managing cookies, please refer to your browser's help documentation.

7 Your Privacy Rights as a myan88 Member

Myan88 respects and protects the privacy rights of every member. As a myan88 member, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
• Right to Rectification: If any of your personal information is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal retention requirements.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations, such as while you are contesting the accuracy of the data.
• Data Portability: You have the right to receive the personal data you have provided to us in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, without providing any reason.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact the myan88 support team via Live Chat or email. We will process your request promptly and inform you of the action taken.

8 Data Retention & Deletion

Myan88 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and compliance obligations.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for pending transaction settlement purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering legal requirements.
• KYC Documents: Retained for the period stipulated by the relevant regulatory authority, typically between 5 and 7 years after the business relationship ends.
• Communication & Support Logs: Retained for 2 years for dispute resolution reference and service quality improvement.
• Analytics Data: Anonymised usage data is retained for a longer period for trend analysis and platform development purposes.

Once the retention period expires, data will be securely deleted or anonymised using industry-standard procedures that ensure the data cannot be recovered.

9 Third-Party Links & Services

The myan88 platform may contain references to third-party services such as game providers and payment processors integrated within our platform. Please note that each of these third-party providers has their own privacy policy.

Myan88 is not responsible for the privacy practices or content of third-party services you may access through our platform. We recommend reading the privacy policy of each third-party service before engaging with them.

10 Privacy Policy Updates

Myan88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or developments in the technology we use.

Any material changes will be communicated to members via:

• A clear notice on the myan88 Privacy Policy page with the updated revision date.
• Notification emails to the email address registered on your account.
• An in-platform notification when you first log in after an amendment takes effect.

It is your responsibility to review this page periodically. Continued use of the myan88 platform after any amendment takes effect will be deemed as acceptance of the updated Privacy Policy terms.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the myan88 privacy team is ready to assist you.

We are committed to responding to all privacy-related enquiries within 3 business days. For urgent matters concerning account security, please use the Live Chat channel for immediate assistance.

FAQ Frequently Asked Questions About myan88 Privacy Policy